FAQ

Yes — delivery is free on all orders over R1500. For orders under R1500, a delivery fee is calculated at checkout based on your location.

Orders are processed within 1–2 business days of payment confirmation. Delivery then takes 2–5 working days to major city centres and 3–7 working days to outlying or remote areas. You'll receive a tracking link by email as soon as your order is dispatched. Delivery may take a little longer during holidays or peak sale periods.

As soon as your order ships, we email you a confirmation with a tracking link. If you can't find the email, check your spam folder, or contact us on 087 352 4231 / info@rugwarehouse.co.za with your order number and we'll resend it.

At this stage we deliver within South Africa only, nationwide to all nine provinces. We're an online store and don't offer in-store collection.

First, check the tracking link in your dispatch email. If your order hasn't arrived within the expected window, contact us on 087 352 4231 or info@rugwarehouse.co.za with your order number and we'll track it down for you.

You may return an item within 7 days of delivery, provided it's unused, in its original condition and packaging, with proof of purchase. Once we receive and inspect the returned rug, refunds are processed within 5 business days to your original payment method. Return delivery costs are the customer's responsibility unless the item is damaged, defective or incorrect.

Let us know as soon as possible — report a wrong item within 24 hours of delivery, or a defect within 7 days — at info@rugwarehouse.co.za or 087 352 4231 with your order number and a few photos. We'll arrange collection and a replacement or refund at no cost to you.

Yes — exchanges are welcome within 7 days of delivery, subject to stock availability and the same condition requirements as returns (unused, original packaging, proof of purchase). Email info@rugwarehouse.co.za to arrange it.

As a rule of thumb, your rug should sit under at least the front legs of your sofa and chairs in a living room, and extend about 60 cm beyond all sides of a dining table so chairs stay on the rug when pulled out. For a full room-by-room breakdown, see our Rug Size Guide.

Our designs span a wide range of materials — hard-wearing heat-set polypropylene and polyester, soft wool, silky viscose, and natural fibres. Our Persian & Oriental range is genuine hand-knotted wool. Each product page lists that rug's specific material.

Many are. For homes with pets and children, we recommend our hard-wearing heat-set and flatweave rugs — they're stain-resistant, easy to clean and stand up to high traffic. Message us and we'll point you to the most durable options.

Machine-made rugs such as our heat-set ranges shed very little. Natural-fibre and high-pile rugs may shed lightly when new — this is normal and settles after a few weeks of regular, gentle vacuuming.

Only rugs designed for outdoor use should go outside. Our Outdoor range is durable, weather-resistant flatweave suited to patios and covered areas. Indoor rugs aren't suited to outdoor conditions.

Vacuum regularly, blot spills immediately (don't rub), and have your rug professionally cleaned from time to time. Different materials need slightly different care — see our full Rug Care guide.

We accept credit and debit cards, instant EFT and more via Payfast, our secure payment gateway. You'll see all available options at checkout.

Every rug is priced at warehouse rates with the saving shown right on the product. We also run seasonal sales through the year — join our newsletter and follow us on Facebook and Instagram to hear first.